Detailed Sync Report



2 minute read


Integration is a continuous process which gives the flexibility to the users to run an integration procedure again and again based on the schedule defined by the user. As the process executes in background without any human intervension, it gives the user a piece of mind such that the data syncs seamlessly. But occassionally there might be a situation where the integration stops all of a sudden and the user who is not regularly monitoring them, does not get any clue about it. This rule will identify any issue in the platform and generate notification based on various parameters, such that any decrepancy could be identified easily.

Workflows provides you a flexibility to sync your data between 2 or more business applications in a smooth and free-flowing manner. You can execute these workflows manually as well as can schedule them for a latter time. While executing these workflows in OP or Cloud agent, it might happen that the information might not be synced successfully. In such scenerios, the UNPROCESSED ,ERROR and SKIPPED datas will be mailed to you in the mail id provided at the time of creating your account in portal.

How to use the Rule

As DetailedSyncReport is a Pre-packaged & Pre-configured rule, you can use this with a single click from the enivronment section of every organization. Follow the below mentioned steps to Deploy/Undeploy this rule in your respective organization.

  • Login to portal with any valid login credentials.
  • From the Home page, navigate to Deploy -> Environments.
  • Expand the node On-Premise. Select any environment where your workflow are deployed and executed. Click on the Rules. detailedsyncreportprocessflow2
  • On clicking the ellipses button(…), you will get to deploy the rule in your organization. If you, do not deploy the rule in your own organization, email will not be triggered such that you can get to know the touchpoints that have errors while in execution. detailedsyncreport1

Hourly Report Rule

Event used Token used
Hourly Based Sync Report ~{ReSyncBucketWithinScheduledTime(“Error”,”Skipped”)}~

Rule Notification

Users would receive the hourly report in the email id provided for the Organisation. The email would consist of the sync report(for failed transaction during the execution process) for the previous hour. The mail will consists of the Conection Name, TouchPoint Name, SourceId, TransactionTS and Status. detailedsyncreport


  • In-case all the data has been transacted successfully, then the user/implementor will not receive any mail.
  • You will not recieve the Detailed Sync Report if the subscription of your organisation has expired.
  • In case of Hosted Environment, you can deploy/undeploy the rule similarly and shall receive the mail.
  • Also, by default, the token for sending mails is set as ${orgEmails}$ which represents, that all users of the same organization will receive the notifications.
  • Users can provide the specific recipient email address directly to mail field for sending the notification to selective users.